Frequently Asked Questions
Therapy can offer support, problem-solving skills, and effective coping strategies for a wide range of issues. These include problems like feeling sad or worried (depression and anxiety), difficulties in relationships, unresolved childhood experiences, coping with loss (grief), managing stress, and concerns about body image. Many people find that therapy is incredibly helpful for personal growth, improving relationships with others, addressing family concerns, dealing with marriage issues, and handling the challenges of everyday life. Therapy can provide fresh perspectives on difficult problems and guide you toward potential solutions.
People seek therapy for many reasons including (but not limited to): Anxiety, Depression, Stress, Trauma or PTSD, Grief, Life changing events, Relationship difficulties, to understanding self & others, to gain confidence & build self-esteem etc.
We offer a free 20-minute consultation where we can get to know each other and see if we're a good fit. This will also give you a chance to ask any questions about us or about how therapy works.
No, physician referral or diagnosis is not required.
The first session is for us to get to know each other. We will explore the first few minutes of the session going over some introductory information about therapy. We will also explore the current issues that brought you here, how they impact your life, and your goals, hopes and expectations from working together. You do not need to bring anything to prepare for your first visit, just fill out the online intake questionnaire and consent form and you’ll be ready to go!
The length of therapy depends on your treatment plan, presenting issues and the therapeutic goals set out collaboratively with your therapist. Most clients usually attend 10-12 sessions, with some attending therapy for much longer. Each session can last from 45-50 minutes. Some couple or family sessions may be up to 90 minutes.
Great news! Beginning in July 2023, we are excited to announce that we will be providing in-person sessions. Our office is situated on 9441 Markham Road, Unit 1, Markham Ontario, L3P 3J3. In-person appointments can be booked via this link
Virtual psychotherapy allows individuals to receive treatment from the comfort of their own homes or wherever they may be. This can be especially beneficial for individuals who have mobility issues, live in remote areas, or have busy schedules. It allows for greater scheduling flexibility, with therapists offering evening and weekend appointments to accommodate clients' schedules. Some individuals may feel more comfortable sharing personal information in an online setting than in an in-person session. This can lead to greater openness and honesty during therapy sessions. Virtual access is also beneficial for those who may have difficulty attending in-person sessions due to geographic, financial, or other barriers.
Yes, we are licensed to provide care under the College of Registered Psychotherapist of Ontario & College of Nurses of Ontario. If you do not reside in Ontario and need psychotherapy, please feel free to send an email and we will connect you with a qualified counsellor in your jurisdiction.
We use Jane app & Zoom for our virtual appointments. Both of these service are PHIPA (Personal Health Information Protection Act) and PIPEDA (Personal Information Protection and Electronic Documents Act) compliant. The Zoom application is end-to-end encrypted. Zoom enables “our customers in Canada to be compliant with Canadian Data Protection regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, locally, the Personal Health Information Protection Act (PHIPA).”
It is very important to take responsibility for your privacy. We suggest that you choose a private and quiet space for your counselling sessions. You need to make sure that you and your phone or computer are in a private place. You will need to be conscious of who is nearby or can show up in your private space.
Our services are not covered by OHIP, but most private health insurance companies are able to reimburse you for our services.
Yes, our services are covered under most private health insurance companies. Clients will be provided with a receipt to make claims for reimbursement. We do not directly bill your insurance provider.
Yes, we provide 10% of our therapy services as no-cost counseling to individuals who have experienced violence, domestic abuse, or sexual assault, and to those facing financial barriers to accessing mental health support. We recognize the disruptive impact of sexual assault and intimate partner violence on a person's life, and we understand the challenges and toll of the recovery process. If you are interested in our free counseling service, please contact us via email for further details.
It doesn't matter where you start. Only that you begin...
~ Robin Sharma